Terms & Conditions

By visiting, viewing or ordering from our website you agree to acknowledge and be bound by the Terms and Conditions outlined in this agreement.

This Agreement outlines the trading Terms and Conditions bound to all EzyMart Distribution transactions incorporating but not limited to online, fax, phone and email ordering. Furthermore, this agreement outlines specific terms of use applicable to all aspects of our website.
The words we, us, our, EzyMart Distribution mean EzyMart Distribution of K/61 Roberts Road, Greenacre, NSW, 2190. The words “you” and “your” refer to registered users, customers, resellers, associates, suppliers or general public visitors to our Web Site.

We may amend this Agreement at any time in our discretion by posting the amended terms on our Site. Any amendments to this document will be posted in the online News facility and welcome page. Except as stated below, all amended terms shall automatically be effective immediately after they are posted in our online News facility. This Agreement may not be otherwise amended except through a written request from you (signed) and agreed by us (signed). This agreement is effective immediately.

All trading Terms and Conditions are outlined in the following sections:

1. Governing law
2. Intended use
3. Disclaimer and limitation of liability
4. Methods of ordering
5. Pricing
6. Order process
7. Methods of payment
8. Delivery
9. Returns

1. Governing Law
   1. The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.
2. Intended Use
   1. All material including but not limited to text, images, multimedia, advertisements and downloadable content is published by us and made available to registered customers only. If you access this website outside of Australia, you do so at your own risk, and you must comply with the rules and regulations enforced by your respective jurisdiction.
   2. You agree differing terms and conditions exist between local (Australian) and international customers.
   3. The general public may view all publicly available material and only copy it for personal use. You may only use material for commercial purposes when you have prior written consent from EzyMart Distribution
   4. Registered users may be but not limited to general public, employees or representatives of companies, associations, governments or any other corporate entity.
3. Disclaimer and Limitation of Liability
   1. All material on our website is provided to you "as is" and "as available". We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.
   2. To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.
   3. Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our website will always be fully accessible and disclaim any loss or damages as a result of it being unavailable.
   4. To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.
4. Methods of Ordering
   Internet (Online Ordering Only)
   Ordering over the Internet enables customers to access real time pricing and information of our entire product range, it also allows you to view order history, create regularly ordered product templates and many other features to save time and effort.
   1. All online orders are treated as an express intention to purchase the nominated goods (Purchase Order) for the agreed online prices.
   2. You accept that other than Freight on Board (FOB) all other freight charges will not be included with your online purchase order. See Terms and Conditions of Delivery below.
   3. We reserve the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.
5. Pricing
   1. Unless otherwise specified, all prices on our website are quoted in Australian Dollars (AUD).
   2. Listed prices are displayed Including CDS (if applicable) and GST or other taxes where applicable.
   3. All prices are subject to changes without prior notice.
6. Order Process
   1. Unless previously quoted, you accept that any extra freight charges will be added to your order.
   2. In most cases, your order will be processed and dispatched within 2-5 business days unless otherwise advised. During trade fairs periods, please expect a longer dispatch time.
   3. Please call us on [+61 2 8386 5454] if you have not received your order within 7 working days of placing your order or if you have any concerns at all.
7. Methods of Payment
   1. For ordering online, we accept on account customers unless previously stated to be COD (Cash on Delivery). Even if the customer is considered as (on Account) during placing the order online.
      A payment is considered complete when the funds have been cleared.
   2. For offline payments, we accept Cash and Cheque Payments:
      A payment is considered complete when the funds have been cleared.
   3. On account. We only accept payment on account if you are a regular customer of EzyMart Distribution. All account customers must fill out a credit application form prior to picking this option.
      A payment is considered complete when the funds have been cleared.
8. Delivery
   • Inside NSW: Orders sent within NSW will be sent by our own courier and shipping and handling fees will be added to the final invoice.
   • Interstate Orders: Orders from outside NSW will be sent by courier and freight charges are vary between the states.
   • Documentation: An itemised Tax Invoice containing a description of goods purchased and freight charged accompanies all orders.
   • Final Delivery: All orders will only be delivered to a business or residential address and require a signature upon receipt. We do not accept post office box addresses.
   • Own courier: If you choose to use your own courier, please note that you are liable for all charges imposed by your courier. We will not be responsible for loss or damage to the goods whilst in transit. We will simply liaise with your courier regarding pick-up of the order from our warehouse. Once the goods have been picked up by your courier, we will have no further responsibility for their loss or damage whilst in transit.
   • Insurance for goods in transit is not included in the purchase price or delivery cost. If the purchaser requires insurance, a quotation will be provided before shipping.
   • Please check all items before signing for them. Please do not accept deliveries if the goods are obviously damaged in transport, including the packaging. It may be necessary to keep packaging in case an inspection is required and/or may need to present evidence in terms of photos.
   • Please report any damaged cartons immediately.
   • All consignment notes from couriers or delivery dockets must be retained.
9. Shipping & Freight Fees
   • Inside NSW: Shipping charge is: $2.50 to be added to the final invoice.
   • Interstate Orders: Freight Charges are varying depends on the Following aspects:
     • Weight of the Pallet
     • Height of the Pallet
     • Number of Pallet Spaces
10. Returns
    • Damaged or faulty goods may be returned to us freight free.
    • All claims / returns must be notified in writing (by phone or email) within 5 working days of receipt of goods.
    • If returned goods have been used in any way, no credit will be issued.
    • Freight for all returns (other than damaged/faulty goods) will be the responsibility of the purchaser.
      Change of mind returns
      If you wish to return an item because you have changed your mind about your purchase, we will offer you a credit or refund provided that:
      • You return the item within 3 days of purchase;
      • The item is in re-saleable conditions
      • It is unworn, unopened, unused and in its original condition; and
      • The product is not one on which a change of mind return is not available (see below).
      If these requirements are not satisfied, EzyMart Distribution reserves the right not to offer a credit or refund for change of mind returns.
      Goods on which a change of mind return is not available
      The following categories are not eligible for return under change of mind:
      • Special Buy-ins
      • Clearance Items
      • Short Date Items (When the Expiry Date is shown in the Item description)
      These products can still be returned if they are faulty.